Leverage a proven customer satisfaction process
CUSTOMER, SATISFACTION, LEAN EXPERIENCE SOLUTIONS
HAD IT WITH CUSTOMER SERVICE INEFFICIENCIES? SCHEDULE A CALL WITH AN ADVISOR AND LEARN A PROVEN METHOD THAT'S RIGHT FOR YOU.


Create an extraordinary customer experience

Build a repeatable process to achieve your goals
WHAT HAPPENS WHEN SOMEONE BECOMES A CUSTOMER?
Any of this sound familiar?
- We rarely deploy surveys to track customer satisfaction to build better customer experience
- You find it hard to visualize all of the customer interactions to maximize your overall efficiency
- We don’t have an official new customer onboarding process
- You struggle to Identify unhappy customers targeted outreach
- Seems we lack insight into what’s working and what’s not. “I feel like we could be more productive”
- “I feel like we need to sell more to customers (increase our LTV) but lack a clear strategy”
- “Our customer facing teams in different systems lack customer content to be most effective”
- “I feel like we have limited resources for fielding support questions”
- “I feel like we struggle to respond to customer inquiries quickly”
- I want to automate more of the busy work. "I feel like requests are falling through the cracks”
You've Worked Hard To Get Your Customers. Build A Customer Experience That Builds Loyalty And Operational Efficiency For Your Teams. Inbound 281 can help you get up and running with a proven process used by the fortune 5000 companies and a budget you can afford.
HELP DESK/TICKETING
Provide top-notch customer service. Close more tickets. Log, organize, and keep track of customer issues all in one place.
Easy-to-use Help Desk Software
With HubSpot's tickets tool, you can record, organize, and track all your customers’ issues in one dashboard that’s accessible to your entire team.

KNOWLEDGE BASE
Turn your customers’ most frequently-asked support questions into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.
Enable Customers to Help Themselves
Build a library of help articles so customers can help themselves. Reduce the strain on your support staff.

CUSTOMER FEEDBACK
Get a pulse on customer happiness and deploy surveys to gather feedback that can be used to build better customer experiences.
Net Promoter Scores
Start turning customers into promoters with HubSpot’s customer service software.

INBOUND SERVICE FRAMEWORK
We’ll help you build the framework with a clear repeatable structure for your customer service teams that will help you turn customers into promoters.
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CUSTOMER FEEDBACK
Grow with your customer leveraging their feedback. Get a pulse on their satisfaction with your products and services. leverage that feedback to take action for improvements and turn more customers into advocates.
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DEVELOP A CUSTOMER JOURNEY MAP
With the help of a customer journey map, you can get a sense of your customers' motivations -- their needs and pain points.
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CUSTOMER ENGAGEMENT
Use live chat, chat bots, and ticketing to keep customers engaged, no matter what their needs are.
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DEVELOP PROMOTER ADVOCACY PROGRAMS
Build advocacy programs that let your customers spread the good word about your services and products.
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CREATE SELF-SERVICE CONTENT
Build a powerful knowledge base of information so customers can get answers faster.
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KNOWLEDGE BASE DESIGN & SETUP
Make it easy for customers to find the information they need so your team can spend less time answering common questions.
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LIVE CHAT AND CHATBOT TRAINING
We show why and how live chat can be a vital component of your customer service strategy.
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TICKET SYSTEM SETUP & TRAINING
Provide a great customer experience with a fluid and fluent ticketing system.
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CREATE CUSTOMER LISTENING POSTS (NPS, CES, 3 POINT SURVEY)
Automate the satisfaction survey process by sending emails to customers at key intervals of your process to deliver products and services to get instant feedback on the pulse of your customers.
THREE STEPS TO HAVING MORE MEANINGFUL CUSTOMER SERVICE INTERACTIONS TO BUILD ADVOCATES

TALK TO AN ADVISOR
Our first step is to uncover your unique business needs and current situation. In this assessment, we’ll get to the root of the issues that are keeping you from reaching your customer service and efficiency goals.

CREATE A PLAN
We’ll combine your assessment and present a plan with options and budgets with a slow, walk-run approach, so you can get a budget you can afford.

START GETTING RESULTS
You’ll start seeing results in the first 30 days. You’ll have your baseline metrics and live reporting by day, by week, and by month with the key performance metrics that support your goals.
INBOUND 281 IS CERTIFIED AND FOCUSED ON YOUR RESULTS
HOW MUCH DO CUSTOMER EXPERIENCE SOLUTIONS COST?
Starting at $3,360 / Month
Inbound 281 has marketing plans to fit most budgets. Start with a slow approach with a very focused strategy to get you executing projects and start getting results. Or hit the ground running with our Pro and Enterprise options to drive growth and aggressive campaign results.
Defined goals with measurable KPIs
Quick wins that deliver immediate results
Builders that set the foundation to succeed
Drivers that support your business growth