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CUSTOMER, SATISFACTION, LEAN EXPERIENCE SOLUTIONS

HAD IT WITH CUSTOMER SERVICE INEFFICIENCIES? SCHEDULE A CALL WITH AN ADVISOR AND LEARN A PROVEN METHOD THAT'S RIGHT FOR YOU.

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Leverage a proven customer satisfaction process

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Create an extraordinary customer experience 

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Build a repeatable process to achieve your goals

WHAT HAPPENS WHEN SOMEONE BECOMES A CUSTOMER?

Any of this sound familiar?
  • We rarely deploy surveys to track customer satisfaction to build better customer experience 
  • You find it hard to visualize all of the customer interactions to maximize your overall efficiency
  • We don’t have an official new customer onboarding process
  • You struggle to Identify unhappy customers targeted outreach
  • Seems we lack insight into what’s working and what’s not. “I feel like we could be more productive”
  • “I feel like we need to sell more to customers (increase our LTV) but lack a clear strategy” 
  • “Our customer facing teams in different systems lack customer content to be most effective”
  • “I feel like we have limited resources for fielding support questions”
  • “I feel like we struggle to respond to customer inquiries quickly”
  • I want to automate more of the busy work. "I feel like requests are falling through the cracks”

You've Worked Hard To Get Your Customers. Build A Customer Experience That Builds Loyalty And Operational Efficiency For Your Teams. Inbound 281 can help you get up and running with a proven process used by the fortune 5000 companies and a budget you can afford.

Talk With An Advisor
 

HELP DESK/TICKETING

Provide top-notch customer service. Close more tickets. Log, organize, and keep track of customer issues all in one place.

Easy-to-use Help Desk Software

With HubSpot's tickets tool, you can record, organize, and track all your customers’ issues in one dashboard that’s accessible to your entire team.

 

Help Desk Ticketing
 

KNOWLEDGE BASE

Turn your customers’ most frequently-asked support questions into a robust, optimized knowledge base of help articles and documentation that’s indexed in search engines.

Enable Customers to Help Themselves

Build a library of help articles so customers can help themselves. Reduce the strain on your support staff.

Knowledge Base
 

CUSTOMER FEEDBACK

Get a pulse on customer happiness and deploy surveys to gather feedback that can be used to build better customer experiences.

Net Promoter Scores

Start turning customers into promoters with HubSpot’s customer service software.



Customer Feedback
 

INBOUND SERVICE FRAMEWORK

We’ll help you build the framework with a clear repeatable structure for your customer service teams that will help you turn customers into promoters.

THREE STEPS TO HAVING MORE MEANINGFUL CUSTOMER SERVICE INTERACTIONS TO BUILD ADVOCATES

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TALK TO AN ADVISOR

Our first step is to uncover your unique business needs and current situation. In this assessment, we’ll get to the root of the issues that are keeping you from reaching your customer service and efficiency goals.

Inbound 281 create a plan


CREATE A PLAN

We’ll combine your assessment and present a plan with options and budgets with a slow, walk-run approach, so you can get a budget you can afford.

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START GETTING RESULTS

You’ll start seeing results in the first 30 days. You’ll have your baseline metrics and live reporting by day, by week, and by month with the key performance metrics that support your goals.

Talk With An Advisor

INBOUND 281 IS CERTIFIED AND FOCUSED ON YOUR RESULTS

HubSpot Gold Partner Certified

HUBSPOT GOLD SOLUTIONS PARTNER

You can be assured when working with Inbound 281 HubSpot Certified Solutions Partner that you are getting the most qualified Inbound Marketing Company to help you reach your goals.

HubSpot Academy Trainer Certified

HUBSPOT CERTIFIED TRAINERS

Inbound 281 is one of 150 HubSpot Certified Trainers (HCT) in the world.  HCTs are part of a premier group of HubSpot experts who go above and beyond

Michigan Manufacturing Technology Center Certified

MICHIGAN MANUFACTURING TECHNOLOGY CENTER (MMTC) CONSULTANTS

Inbound 281 consultants for the MMTC assisting Michigan's small and medium-sized businesses with growth marketing, sales and services to compete and grow.

HOW MUCH DO CUSTOMER EXPERIENCE SOLUTIONS COST?

Starting at $3,360 / Month

Inbound 281 has marketing plans to fit most budgets. Start with a slow approach with a very focused strategy to get you executing projects and start getting results. Or hit the ground running with our Pro and Enterprise options to drive growth and aggressive campaign results.

Defined goals with measurable KPIs

Quick wins that deliver immediate results

Builders that set the foundation to succeed

Drivers that support your business growth

See Pricing Options

Talk With An Advisor

 

Download our free ultimate guide to Net Promoter Score (NPS)

 

Download The Guide

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